FAQ

Both Ea casa de mì and Ea casa de mì 2 can accommodate up to 4 guests, including children. At least one guest must be aged 18 or over.

 Yes, both apartments are on the ground floor. At Ea casa de mì, the doorway threshold is 10 cm above ground level. At Ea casa de mì 2, the threshold is 5 cm high, and there is a 20 cm step just inside.  

Check-in is from 3:00 pm, and check-out is by 10:00 am. Your entry code is active from 3:00 pm on your arrival day until 10:00 am on your departure day. During your stay, you can come and go at any time.

You’ll also find a key in the apartment if you prefer to use it instead of the code.

 On the apartment’s page, click AVAILABILITY & RATES to open the booking page, where you can enter your details and view the available payment options.

 By clicking the AVAILABILITY & RATES button, you can review the cancellation policy for each rate, whether refundable or non-refundable, before completing your booking.  

Pets are not allowed in either apartment.

Smoking is not permitted inside the apartments.

 At Ea casa de mì, there are two small inner courtyards. One is accessible and has a bench with an ashtray, where you can smoke.  

 At Ea casa de mì 2, you need to step outside into the street.  

If you let us know in advance, we’ll do our best to offer free early check-in, subject to the cleaning schedule.

Late check-out is free upon request and subject to availability, depending on the cleaning schedule and provided there are no other guests arriving that day.

View the route by car or bus on the map.   

View the route by waterbus or  watertaxi

View the route by car or bus on the map.    

We don’t offer a private shuttle service. You can reach us by public transport, by bus to Piazzale Roma (Venice) or by waterbus, or take a private taxi.

We don’t offer a private shuttle service. You can take a bus or private taxi to Piazzale Roma (Venice), then continue on to the apartment.

Unfortunately, this isn’t possible, as we can’t guarantee luggage storage while the apartment is being cleaned. We’ll be happy to recommend a nearby luggage storage facility.

Absolutely! Families with children of all ages, including babies, are welcome. We provide books in several languages, board games, child-friendly plates and tableware, and complimentary Netflix with children’s content.

A travel cot with mattress, pillow, bed linen and bathrobe is available in both apartments on request for an additional charge.

A high chair is available free of charge upon request.

Yes, both apartments have a portable hairdryer that isn’t wall-mounted.

Yes, both apartments are equipped with soap, shower gel and shampoo.

Yes, bed linen, blankets, hand towels and bath towels are provided in both apartments.

Bed linen for the sofa bed is included in bookings for 3 or 4 guests. For 2 guests who wish to sleep separately, it is available on request for an additional charge.

The mattress sizes are the same in both apartments:

• Double bed: 160 × 200 cm
• Double sofa bed: 160 × 200 cm

 Yes! The tap water comes from the public water supply and is safe to drink and of excellent quality. You’ll find drinking fountains throughout the city. See the map at www.venicetapwater.org

Yes! Both apartments include a small welcome supply of salt, sugar, tea bags, coffee capsules, lemon and single-serving portions of oil.

Absolutely! Both apartments have a traditional moka pot and a Nespresso machine, with a few complimentary capsules.

 Only Ea casa de mì 2 has a washing machine, as there is not enough space for one in Ea casa de mì. It is free to use, and detergent is provided.

Yes, both apartments have two split air-conditioning units, one in the bedroom and one in the living room, which you can adjust and use separately. They can also heat the rooms, in addition to the regular heating system.

This is a tax charged by the Municipality of Venice on guests staying overnight in the city. We collect it and then pay it to the Municipality.

Payment is in cash. Please leave the amount in the small wooden box provided in the apartment.

The access fee is a payment required on certain days and during certain time slots for visitors to Venice who are not staying overnight in the municipality.

Guests staying in our apartments are exempt. When required, we provide the QR code confirming the exemption. The tourist tax is still payable; it is separate from the access fee.

Waste is collected door to door on set days and at set times, or taken to designated collection points, such as the Veritas boats found in some canals. You’ll find instructions in the apartments on how to sort and dispose of waste correctly.

Do not leave rubbish bags outside the apartment door or in the street.

  The Rolling Venice Card, for young people aged 6 to 29, offers discounted ACTV travel passes. It also provides discounts at participating museums, churches and attractions.    

  You can buy it on the official Venezia Unica website or from authorised sales outlets.    

Two days aren’t enough to see all of Venice, but you can discover some of its most beautiful sights:

- Piazza San Marco, with St Mark’s Basilica, the Doge’s Palace and the nearby Bridge of Sighs.

- The Rialto Bridge and the fish market.

- Narrow streets and small squares to explore at your own pace, with views to discover around every corner.

You can also enjoy a gondola ride, which you can arrange locally during your stay.

If you’d prefer to spend a day exploring the islands, visit Murano, famous for its glassmaking; Burano, with its colourful houses, lace and traditional biscuits; and Torcello, home to the basilica, the so-called Throne of Attila and the Devil’s Bridge.

For more information, visit the official Venezia Unica tourism website: https://www.veneziaunica.it